FAQs, Returns, Cancellation Policy

Do you offer custom earrings

No, we do not offer custom earrings at this time.

What is the hardware made of?

Currently, we offer stainless steel, rhodium silver, and gold plated brass. Please review our CLAY EARRING CARE TIPS section to learn how to take care of your earrings.

Are clay earrings lightweight?

Yes, clay earrings are very lightweight and will not be heavy on your ears!

How quickly do you ship?

Please allow 5-7 business days for shipping.

How are the earrings packaged?

Earrings are attached to an earring card laying on cotton with another thin layer of cotton on top of the earrings. in a 3 1/4 x 3 1/4 earring box, to prevent damage during shipment. The earring box is placed with more paper cushioning in a bigger box before getting shipped out.

Earrings are final sale

If your earrings arrive broken, or break within 7 days of purchase we will replace them (depending on the style of earring) or refund you the price of the earrings. We are unable to cancel any orders once they are processed.

My package got delivered but I never received it.

If your earrings arrive broken, or break within 7 days of purchase we will replace them (depending on the style of earring) or refund you the price of the earrings. We are unable to cancel any orders once they are processed.

We are not responsible for lost packages.

Please reach out via email regarding filing a lost package claim with the appropriate postal service. However, please note first class shipments are uninsured. If you wish to insure your package, you must choose Priority or UPS express. Shipping fees are non-refundable

We are unable to cancel any orders once they are processed and/or shipped.